You should have been given your email account details in the following format:

  • Email address / Username: example@yourdomain.co.uk
  • Password: S0m3Th1n6-h4rd-T0-gues5
  • Mail Server / Server Address: mail.yourdomain.co.uk

The simplest way to access emails:

(You can log in to this anywhere in the world, at any time… providing you have internet access.)


How to set up an account in Outlook:

  • In your Outlook account settings: add a new account, if it asks you to choose between ‘Exchange‘ or ‘Other / Internet email,’ choose: Other / Internet email. If you are given the choice of IMAP or POP3, choose ‘IMAP
  • Un-tick any boxes asking to ‘configure automatically‘ – As you will Manually configure server settings.
  • Enter your email address and password. If any boxes ask for a ‘Username’ – Enter your full email address in this too.
  • Both ‘Incoming Server’ and ‘Outgoing Server’ need to be your new mail.**********.co.uk Mail Server.
  • (Keep all other boxes un-ticked, and don’t change any boxes containing numbers)
  • Once your account is set up, it should then let you configure ‘Advanced‘ & ‘More Options
  • Under Outgoing Server, click ‘More Options
  • Authentication‘ {important!) either select or tick this. If there is a choice: choose ‘User name and password
  • …You will need to type your user name and password in here ***DO NOT select ‘use incoming server info
  • Please also ensure that you disable SPA or SSL services, or sending may not function correctly.

How to set up an account in Windows Live Mail:

  • In your Live Mail account settings/properties: add a new account.
  • Fill in the basic details, and make sure you tick: ‘Manually configure server settings.’ …Click: Next.
  • In Server Type, choose ‘IMAP
  • Fill in your username (email address in full,) and Server Address (Mail Server.)
  • Fill in Server Address for both Incoming and Outgoing mail.
  • You leave all boxes un-ticked and Port numbers as their defaults.
  • Once your account is set up, it should then let you configure ‘Advanced‘ & ‘More Options
  • Under Outgoing Server, click ‘More Options
  • Authentication‘ {important!) either select or tick this. If there is a choice: choose ‘User name and password
  • …You will need to type your user name and password in here ***DO NOT select ‘use incoming server info
  • Please also ensure that you disable SPA or SSL services, or sending may not function correctly.

How to set up an account on a smartphone: (iPhone / Android)

  • Enter the 3 details provided, (including the same details for incoming & outgoing mail servers.) If you are given the choice of IMAP or POP3, choose ‘IMAP
  • The phone should automatically pull all your settings, if the 3 pieces of information you have entered are correct.
  • Make sure you configure the Outgoing Mail Server to the one we provided you with. (mail.yourdomain.co.uk)
  • In the Server Information, type in Host-Name / Username & Password again rather than keeping any ‘use same settings‘ boxes ticked.
* If you are having problems with sending mail, you may need to change the port for the SMTP server. You can do this by going to Settings > Mail, Contacts, Calendar > Select the mail account > SMTP > Primary Server > Server Port and changing this to 587.

If you are seeing the ‘Cannot verify server identity‘ error message:

  • Go to: Settings > General > Date and time > turn on ‘set automatically
  • Go to: Settings > Safari > then: ‘Clear history and website data
  • After you have tried these first two steps, restart your iPhone.
  • If this error keeps appearing, delete this mailbox and create a new one from scratch.

How to stop your inbox becoming full:

  • In your Advanced email settings: Make sure you have ‘Delete copies from the server‘ set as: ‘After deleting from this computer.
  • Backup / Delete emails on a regular basis. – Simply organising emails into folders within your mailbox will still take up storage.
  • *** Remember to delete from ‘trash.’ ***
  • If you use Outlook: please take advantage of their archive feature.
  • Ask us about about increasing your mailbox storage; for a small, yearly fee.