You should have been given your email account details in the following format:

  • Email address / Username: example@yourdomain.co.uk
  • Password: S0m3Th1n6-h4rd-T0-gues5
  • Mail Server / Server Address: mail.yourdomain.co.uk

The simplest way to access emails:

(You can log in to this anywhere in the world, at any time… providing you have internet access.)


How to set up an account in Outlook:

  • In your Outlook account settings: add a new account, if it asks you to choose between ‘Exchange‘ or ‘Other / Internet email,’ choose: Other / Internet email. If you are given the choice of IMAP or POP3, choose ‘IMAP
  • Un-tick any boxes asking to ‘configure automatically‘ – As you will Manually configure server settings.
  • Enter your email address and password. If any boxes ask for a ‘Username’ – Enter your full email address in this too.
  • Both ‘Incoming Server’ and ‘Outgoing Server’ need to be your new mail.**********.co.uk Mail Server.
  • (Keep all other boxes un-ticked, and don’t change any boxes containing numbers)
  • Once your account is set up, it should then let you configure ‘Advanced‘ & ‘More Options
  • Under Outgoing Server, click ‘More Options
  • Authentication‘ {important!) either select or tick this. If there is a choice: choose ‘User name and password
  • …You will need to type your user name and password in here ***DO NOT select ‘use incoming server info
  • Please also ensure that you disable SPA or SSL services, or sending may not function correctly.

How to set up an account in Windows Live Mail:

  • In your Live Mail account settings/properties: add a new account.
  • Fill in the basic details, and make sure you tick: ‘Manually configure server settings.’ …Click: Next.
  • In Server Type, choose ‘IMAP
  • Fill in your username (email address in full,) and Server Address (Mail Server.)
  • Fill in Server Address for both Incoming and Outgoing mail.
  • Leave all boxes un-ticked and Port numbers as their defaults.
  • Once your account is set up, it should then let you configure ‘Advanced‘ & ‘More Options
  • Under Outgoing Server, click ‘More Options
  • Authentication‘ {important!) either select or tick this. If there is a choice: choose ‘User name and password
  • …You will need to type your user name and password in here ***DO NOT select ‘use incoming server info
  • Please also ensure that you disable SPA or SSL services, or sending may not function correctly.

How to set up an account on a smartphone: (iPhone / Android)

  • Enter the 3 details provided, (including the same details for incoming & outgoing mail servers.) If you are given the choice of IMAP or POP3, choose ‘IMAP
  • The phone should automatically pull all your settings, if the 3 pieces of information you have entered are correct.
  • Make sure you configure the Outgoing Mail Server to the one we provided you with. (mail.yourdomain.co.uk)
  • In the Server Information, type in Host-Name / Username & Password again rather than keeping any ‘use same settings‘ boxes ticked.
* If you are having problems with sending mail, you may need to change the port for the SMTP server. You can do this by going to Settings > Mail, Contacts, Calendar > Select the mail account > SMTP > Primary Server > Server Port and changing this to 587.

If you are seeing the ‘Cannot verify server identity‘ error message:

  • Go to: Settings > General > Date and time > turn on ‘set automatically
  • Go to: Settings > Safari > then: ‘Clear history and website data
  • After you have tried these first two steps, restart your iPhone.
  • If this error keeps appearing, delete this mailbox and create a new one from scratch.

If you are seeing the ‘A secure connection cannot be established…‘ error message:

If your phone’s / computer’s mail settings don’t let you ‘Ignore‘ or ‘Add an Exception‘ for the certificate warning, then you should change your settings to turn off ‘Use SSL

If you are unable to do this, please ask us for your (alternate) Hostname, this will need to be entered in to your Mailserver boxes, for both Incoming and Outgoing servers.


How to stop your inbox becoming full:

  • In your Advanced email settings: Make sure you have ‘Delete copies from the server‘ set as: ‘After deleting from this computer.
  • Backup / Delete emails on a regular basis. – Simply organising emails into folders within your mailbox will still take up storage.
  • *** Remember to delete from ‘trash.’ ***
  • If you use Outlook: please take advantage of their archive feature.
  • Ask us about about increasing your mailbox storage; for a small, yearly fee.